COVID-19 Our Coronavirus Protection Procedures

COVID-19: What to Expect at Our Office

Dear valued patients,

We are committed to your safety and well-being during this national health crisis. As such, we have made essential modifications to our daily operations to uphold the health of our patients and staff while continuing to offer state-of-the art care for those in need. Here is an important list of those changes:

Hours of operation: First and foremost, we are here for you. We are operating under normal hours at each location and plan to do so until otherwise noted. Of course, this is subject to change based on future developments.

Protecting our most vulnerable patients: Please understand that many of our patients struggle with severe respiratory conditions, have impaired immune systems, and/or are elderly. As such:

  • we cannot care for patients with symptoms of COVID-19
  • we are not seeing patients with fevers greater than 99.6 degrees Fahrenheit. If you have a fever, please follow up with your primary care physician
  • all patients and their companions are asked to wear a mask or other face covering while in the office

COVID-19 testing and treatment: Our office is NOT testing for the COVID-19 virus or treating symptoms of the coronavirus (dry cough, shortness of breath, and/or fever). If are experiencing mild symptoms of the coronavirus or believe you have contracted the coronavirus, contact your county health department for specific directions. Those with more severe symptoms are instructed to seek immediate medical assistance in the emergency room.

Social distancing and sanitizing:

  • We are making every effort to limit the number of patients in our waiting areas
  • The number of chairs in our waiting rooms have been reduced to allow 6 feet of separation
  • We ask that adult patients please attend office visits without companions unless that person is necessary to help you with a disability. In terms of minors, we ask that the child be accompanied by only one parent and without siblings when possible
  • Our staff will be routinely sanitizing surfaces throughout the day, before and after clinic hours
  • Magazines have been removed from the waiting areas

Allergy shots:

  • We are continuing normal allergy shot hours
  • Patients in the “build-up” phase are asked not to come more than once a week for their allergy injections while COVID-19 is active.
  • Patients at the “maintenance” dose are asked to spread out their injection intervals to once every 3-4 weeks if possible.

New patients:

  • New patients are required to have their new patient forms completed at home and prior to their appointment to limit the number of patients in the waiting room.
  • New patients should also expect a call from our office 1-2 business days prior to their appointment to confirm their appointment and to perform COVID-19 health screening questions.

Our commitment to you: We want to assure all patients that we will continue to closely monitor the COVID pandemic and do everything possible to help and protect you by following CDC guidelines. If you have any questions, please feel free to call our office and a staff member will get back to you within 24 hours.

What you can do to help us? Physicians and health care workers across medical specialties are being compelled to redirect medical resources and focus their medical decision making to counter this unforeseen and hazardous pandemic. Here are some things you can do to help:

  • Please be patient. We are making every effort to protect your health while ensuring your medical needs are addressed.
  • Please make every effort to limit the number of your party when visiting our office
  • Please contact your pharmacy for medication refills
  • Practice good hygiene and wear facial covering while the pandemic is active
  • Keep yourself educated and up to date about emerging developments of COVID-19 from federal, state and local authorities . Here are some worthwhile resources: